Payment and Transaction FAQs

What happens if I can’t pay with my Naira debit card?

It could be as a result of one of two things – either your bank hasn’t authorised online transactions for your account/card, or your transaction is above the daily POS/Web spend limit set by your bank. Please contact your bank to either authorise web purchases for your account or increase your POS/Web daily spend limit. Alternatively, you can try the Pay with Bank option or deposit via bank transfer to your iDeyPay Naira Wallet.

How are payment processing fees calculated?

The Payment Processing Fee is 1.6% of the total amount to be paid + ₦100 with a maximum of ₦2000. This means that all payments worth ₦50,000 and above will have a Payment Processing fee of ₦2000.

I paid via bank transfer, it hasn’t shown in my wallet!

Deposits made to your Naira Wallet via bank transfer will be credited by iDeyPay Administrator within 30 minutes of payment confirmation. Just make sure you made the transfer from your personal bank account and make a deposit request.

What are Network Fees?

Network Fees are transaction fees charged for processing a bitcoin transfer.

To ensure outgoing transactions are confirmed quickly on the blockchain network, please note that you would pay a certain amount as outgoing bitcoin transfer (network/miner’s) fee.

What does an On Chain Transaction mean?

On Chain transactions are transactions that are carried out on the blockchain i.e. transactions involving external cryptocurrency wallets. A positive or plus sign (+) means the amount has been added to your wallet. While a negative or minus sign (-) means the amount has been deducted from your wallet.

What does an Off Chain Transaction mean?

Off Chain transactions are transactions that are carried out within the iDeyPay network i.e. between registered iDeyPay users/wallets hosted by iDeyPay. A positive or plus sign (+) means the amount has been added to your wallet. While a negative or minus sign (-) means the amount has been deducted from your wallet.

There are outgoing transactions from the Bitcoin address from where I sent my Bitcoins that aren’t by me!

iDeyPay Bitcoin Wallet is a web wallet. Sending and receiving transactions are not connected to each other. If you are looking at your iDeyPay Bitcoin address on Tradeblock.com or from any other block explorer you will see transactions that don’t belong to you.

This is how web wallets operate. You cannot make connections with incoming and outgoing transactions for the same Bitcoin address.

I sent Bitcoins to the wrong address, can I get them back?

Bitcoin transactions are irreversible, once you’ve sent money to another Bitcoin address it is not possible for you or iDeyPay to reverse it. To get your Bitcoin back you can try to find the owner of the address and ask them to return the Bitcoin to you. From where did you get the address where you sent the Bitcoins to? You can try googling the address to see if is related to any Bitcoin service that has contact details or you can try using a service such as wallet explorer to see if the wallet is tagged as belonging to a Bitcoin company.

Please note that the same wallet can have multiple incoming addresses. The Bitcoin protocol ensures that Bitcoins are not sent to an address that does not exist, but they can be sent to addresses which are inactive or not controlled by anyone.